The Operations Lab

Your team grew. Your project management didn't.

Four engagements. Fixed fees. Senior delivery. Built inside your tools and handed off to your team.

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Growth exposed the cracks
01 No intake process means every project starts as a conversation, not a system.
02 No prioritization framework means the loudest voice wins the roadmap.
03 No governance structure means decisions get made by whoever shows up.
The Engagements

Four ways to build the infrastructure your operations need.

Start where you are. Every engagement is scoped before it starts. No billing surprises. No junior staff.

01 · Start Here
Operations Readiness Workshop

A focused half-day session that diagnoses exactly what's breaking and maps the clearest path to fixing it.

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Fixed fee · Credited toward Foundation Sprint

What's Included
  • Half-day on-site or virtual working session
  • Operations audit and gap analysis
  • Stakeholder interviews and pain point mapping
  • Prioritized infrastructure roadmap
  • Engagement recommendation with scope outline
The Outcome

Complete clarity on what's broken and what to build first. Your team leaves aligned on the problem and the path forward.

Workshop fee credited toward this engagement
02 · Foundation
Foundation Sprint

In 60–90 days: a real intake process, prioritization framework, executive dashboard, and governance structure your team actually uses.

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Fixed fee · Scoped to your situation · 60–90 day delivery

What's Included
  • Project intake and prioritization framework
  • KPI dashboard and executive reporting setup
  • Governance structure and RACI matrix
  • Risk identification and escalation process
  • Full documentation, team training and 30-day support
The Outcome

Leadership has real-time visibility. Projects move through a defined process. Your team knows exactly what to work on and why.

03 · Scale and Sustain
Fractional Operations Retainer

Ongoing operations leadership without the full-time cost. Weekly reviews, executive reporting, and strategic prioritization — 10 to 15 hours per month.

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Fixed monthly fee · 3-month minimum

What's Included
  • Weekly portfolio review and status reporting
  • Active risk identification and mitigation
  • Strategic prioritization and trade-off support
  • Stakeholder communication and escalation management
  • 10–15 hours/month dedicated senior capacity
The Outcome

Consistent operations leadership without the $180K+ salary. Executives have the visibility they need. Projects stay on track week to week.

04 · Standalone
Tools and Systems Build

You have governance. You need the tooling to match. Custom systems, dashboards, and automations built and documented for your team.

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Fixed fee · Scoped per project

What's Included
  • Tool selection and configuration (platform-agnostic)
  • Custom workflow and automation design
  • Executive and operational dashboards
  • Reporting templates and data structures
  • Team training, documentation and 30-day support
The Outcome

A tech stack your team actually adopts. Standardized workflows, real reporting, and automations that eliminate the manual work slowing everyone down.

Free · No Commitment
Not sure which engagement fits?

The Ops Health Check maps where your operations stand to the right starting point.

8 questions 3 minutes Instant results
Take the Ops Health Check →
Why Lucentara

Know what you're choosing.

Hire an Operations Director
$130K–$200K+ salary plus benefits
Time to start
6–9 months to hire and onboard
Cost model
Full salary, benefits, and equity
Who delivers
Output varies by experience and fit
Tooling
Learns your tools as they go
Scope
No defined deliverables or timeline
After handoff
Average tenure is 2–3 years before turnover
Big Consultancy
Hourly billing, open-ended scope
Time to start
Weeks of scoping and contracting
Cost model
Hourly billing with incentive to extend
Who delivers
Senior sells, junior staff executes
Tooling
Built in their systems, not yours
Scope
Scope creep built into the model
After handoff
Leaves when the contract ends
Lucentara Advisory
Fixed fee, scoped before we start
Time to start
Scoped and started in 10 days
Cost model
Fixed-fee, no billing surprises
Who delivers
Senior practitioner, every engagement
Tooling
Built inside your existing stack
Scope
Fixed scope defined before we start
After handoff
Docs, training and support included
Common Questions

What you're probably wondering.

If your question isn't here, book a discovery call. We'll answer it in 30 minutes.

Do you work with companies that have no operations structure at all?
Yes. That's our most common starting point. The Readiness Workshop is built for teams running projects informally with no formal structure in place.
Do I have to start with the Readiness Workshop?
No. It's optional. If you know where things are breaking, we can scope a Foundation Sprint directly. The Workshop is most useful when you want internal alignment before committing budget.
Are you tool-agnostic?
Yes. We build inside your existing stack and help you get more out of it. If you need a new tool, we help you choose based on your needs — not what's trending.
Can engagements be combined?
Yes. The most common path is Workshop → Foundation Sprint → Fractional Retainer. Many clients move to the Retainer after the Sprint to sustain and evolve what we built together.
What size companies do you work with?
50–500 employees. Typically SaaS, HRTech, or EdTech companies that have grown past the startup phase. If you're outside that range, reach out. We'll be direct about fit.
What happens after an engagement ends?
Every fixed-fee engagement includes a post-delivery support period. After that, you own everything we built. Many clients move to the Fractional Retainer for ongoing support.
Still have questions? Book a discovery call. We'll answer everything in 30 minutes.
Also from Lucentara

Your operations infrastructure is in place.
Now make it intelligent.

Once your governance foundation is built, we help your team use AI inside it — status reports in minutes, risk surfaced automatically, prioritization decisions backed by data. That's The AI Lab.

Explore The AI Lab →
Foundation Sprint
Built it. Now automate it.

Pair your Foundation Sprint with The AI Lab and your team is reporting faster, flagging risk earlier, and making cleaner decisions from day one.

Fractional Operations Retainer
Senior ops capacity, AI-augmented.

Every retainer engagement includes an AI-readiness review. We don't just run your operations — we make them smarter over time.

Ready When You Are

You've seen what we build.
Let's scope yours.

30 minutes. No pitch deck. Just an honest conversation about where you are and what it would take to get your projects under control.

Book a Discovery Call →